Privacy Policy

Here is what happens to the details you give Drain Cleaning Syracuse when you ask about a slow drain, a backup or a sewer line: what we collect, the reason for each item, who receives it and when it is deleted.

What the request form collects

You are asked two optional questions, what the drain is doing and how soon it needs attention. Then come your name, phone number, email address, the street address of the property and its ZIP code, plus a box for anything the contractor should know. Five items are required: your name, a phone number, an email address, the street address of the property, and a ZIP code. A contractor cannot say whether the job suits them until they know who is asking, how to reach you and which building the pipe leaves. The two questions and the notes box only make the first call shorter. One hidden field is also present for visitors who never see it; if it arrives filled in, the submission is treated as spam and dropped.

Why a ZIP code is required

Sewer work in this county is organized town by town, and the ZIP code decides where a request starts. Onondaga County Water Environment Protection looks after the public side inside the Consolidated Sanitary District, the City of Syracuse Department of Public Works looks after it in the city, and a property outside both answers to its own town or village. That tells us who should be called first and which contractors travel to you. With no ZIP code a request has nowhere to go.

The property address

The street address is used for one purpose: introducing the right contractor to the right pipe. The ZIP code says who can reach you, while the address says which house, and the house decides how long the lateral runs and which sewer it joins. The address is kept, shared and deleted under the same rules as every other detail on this page, and it is used only for that introduction.

Where you came from

When you send a request, the form records the link, campaign or keyword that brought you here and the first page you opened. That travels with the request so we can see which pages help people decide. Your browser holds it for the length of the visit and nowhere else, and it tells us nothing about who you are.

The site carries no analytics tag, no advertising pixel and no third-party visitor tracker, and the page source shows it. Should one ever be added, this policy changes in the same update, because a measurement tag would change what the site collects.

Cookies and third parties

These are plain static pages and they set no advertising cookies. Web fonts load from Google Fonts, so your browser contacts Google's font servers as a page opens, and ordinary server logs note each page request in the usual way.

Text messages

The form offers an optional box for texts from Drain Cleaning Syracuse about your request, sent to the phone number you enter. You can send a request without ticking it. Carriers may bill for messages and data. Reply STOP whenever you want the texts to end. The wording of the consent you saw is stored with the request.

Who receives your details

Your request is stored in GoHighLevel, the customer relationship system we use to follow a job from first call to booking. If that system cannot be reached, the form says so and you can call (315) 640-3590 instead. Your details then go to the licensed, insured contractor or contractors we introduce to you, so they can quote. Some drain jobs involve two trades, such as a camera survey followed by an excavation, or a plumber followed by a cleaning company after a basement backup, so more than one company may see your details for that reason. We never sell or trade them, and we never put you on a mailing list unrelated to the drain you asked about.

Retention and deletion

A request stays on file for as long as the job you asked about, or any follow-up to it, needs it, and is then deleted from our system. People often live with a slow drain for a season before acting, so a request made in October can still be open in February; that is why a record survives the first call. Ask and we will delete yours sooner. Each contractor we introduce you to keeps a separate file of their own, governed by their own terms. Deleting our file does not delete theirs, so contact them too.

Your choices

You may ask to see what we hold about you, to have it corrected or to have it deleted. You may also tell any contractor you meet through us that you do not want further contact, and that instruction applies whatever we keep.

Questions about this policy

Call the number at the top of the page, or send the request form and say your message concerns privacy. Both routes reach the same people.