Privacy Policy

This policy explains what this site collects when you ask about a blocked drain or a sewer line, why it collects it, who it goes to, and how long it is kept. It is written to be read rather than skimmed past.

What we collect

The request form asks for your name, your phone number, your email address, the street address of the property, its city and state, its ZIP code, and an optional description of what the drain is doing. Five of those are required: your name, your phone number, your email address, the property address and the ZIP code. Nobody can tell you whether they can help, or what they would be looking at, until they know who you are, how to reach you and which building the pipe runs out of. The city, the state and the description are optional and simply make the first call shorter. Where the form asks a short set of qualifying questions about the problem, your answers travel with the request and are held on the same terms as everything else described here. The form also carries one hidden field that a person never sees and never fills in; if it comes back filled in, the submission is discarded as automated spam.

Why the ZIP code is required

Drain and sewer work here is arranged municipality by municipality, and the ZIP code is what starts that. Onondaga County Water Environment Protection handles the public side inside the Consolidated Sanitary District, the City of Syracuse Department of Public Works handles it inside the city, and a property outside both belongs to its own town or village. Which of those applies decides who should be called first and which contractors are willing to travel to you. Without a ZIP code a request cannot be matched to anyone and would simply sit there. That is the whole reason the field is mandatory.

The property address, and where it does not go

The address is used for one thing: getting the right contractor to the right pipe. A ZIP code says who can reach you. The address says which house, and that is what decides where the lateral runs, how far it is from the building to the street, and which sewer system it connects into. It is held, shared and deleted on exactly the same terms as everything else described here, and it is never written into our error logs, which record only whether an address was given at all.

Visits, and what we measure

The request form records where you arrived from: the campaign, keyword or link that brought you to the site, and the first page you landed on. That travels with your request so we can tell which of our own pages actually helps people decide. It is kept in your browser for the length of the visit and nowhere else, and it says nothing about you.

There is no analytics tag on this site, no advertising pixel and no third-party visitor tracker. The page source is the proof: none of those scripts is in it. If one is ever added, this policy is rewritten in the same change that adds it, because a measurement tag changes the answer to what this site collects, and that answer has to stay true.

Cookies and third parties

These are flat static pages and they set no advertising cookies. Web fonts load from Google Fonts, so your browser makes a request to Google's font servers when a page opens, and ordinary web server logs record requests the way every web server does.

Who your details are shared with

Your request goes into GoHighLevel, the customer relationship system we use to follow a job from the first call through to the work being booked. If that system cannot be reached, the request is emailed to us instead so that nothing is lost. From there we pass your details to the licensed, insured contractor or contractors we introduce you to, so that they can quote. A drain job sometimes needs more than one trade, a camera survey and then an excavation, or a plumber and then a cleaning and disinfection company after a basement backup, and where that happens your details may reach more than one company for that reason. We do not sell your details, we do not trade them, and we do not add you to mailing lists that have nothing to do with the drain you asked about.

How long it is kept

A request is kept for as long as it is useful to the job you asked about and to any follow up arising from it, and is then deleted from our system. A slow drain is often lived with for a season before anybody acts on it, so a request made in October may still be open in February, and that is why a record is not thrown away the moment the first call ends. If you want yours deleted sooner, ask and it will be. A contractor you were introduced to keeps their own record under their own terms, and deleting ours does not delete theirs, so ask them directly as well.

Your choices

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. You can also tell any contractor you are introduced to that you do not want to be contacted again, and that instruction stands on its own whatever we hold.

Getting in touch about this policy

Call the number in the header, or use the request form and say that your message is about privacy. Both reach the same place and both will be answered.