Drain CleaningSyracuse home(315) 640-3590CallTap to call

Syracuse and Onondaga County

A basement floor drain with a submersible pump beside it on a flat discharge hose, a shop vacuum and a drying fan standing on the damp concrete floor

Sewer Backup and Basement Flooding in Syracuse

Get the line open and the house draining again, then establish whether the water came from your own lateral or from the system in the street.

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Get the right crew

Tell us what is backing up, where in the house, and whether it is raining. Phones are answered 24/7 and a licensed, insured contractor follows up.

No obligation. Phones answered 24/7 at (315) 640-3590.

The crew to send for backup crew

Brings

  • Opening a blocked lateral so the house drains again
  • Establishing whether the event was a private blockage or a surcharge in the public system
  • Backwater valve installation, and the code test for whether the house needs one at all
  • Plugs and one-way devices for a basement floor drain that connects to the sanitary sewer
  • Finding sump pumps, roof drains and gutters wrongly connected into the sanitary line
  • Removing or redirecting a basement sewer connection the house does not need
  • Sump and effluent pump work where a basement has no gravity route out
  • Recording what happened, including the public timestamp on any overflow the system reported

Tells you in writing

  • Whether it happened in the rain
  • Which municipality the house stands in
  • How low the basement fixtures sit
  • Whether anything on the property is feeding stormwater into the sanitary line
  • The time of year
  • What the water touched
  • Whether the address sits on a pumped basin

Not this crew if

  • Contents restoration and structural drying
  • Handling an insurance claim, or deciding what a policy will pay
  • The public main and anything past the curb line, which is demonstrated and reported to the municipality
  • Storm drainage, surface grading, downspout runs and footing drains
  • Asbestos-cement and bituminized fiber pipe, which New York regulates separately from ordinary plumbing work
  • Septic tanks, distribution boxes and leach fields
  • Excavation and lateral replacement, which follow a camera survey rather than a first visit

What people ask when the basement is backing up

A white plastic sewer cleanout riser and screw cap standing just above the grass beside a house foundation, the lawn grown close around it
  • Sewage is coming up right now. What do I do first?

    Stop everything that puts water into the drains: no flushing, no showers, no washing machine, no dishwasher. All of it comes back up in the same place while the line is blocked. Keep people and pets out of the water, and if it is near an outlet or an appliance, turn off power to that part of the basement at the panel. Then call.

    Phones are answered 24/7 and the three things worth having ready are what is backing up, where in the house it is, and whether it is raining outside.

  • It only backs up when it rains hard. Is that still my pipe?

    Often not, and it is worth knowing which before you buy anything. WEP states that the City of Syracuse has a combined sewer system, sewage and stormwater in one pipe, while the other municipalities in the county have separate storm and sanitary systems. Only about 5.3 days a year here bring an inch of rain or more, and those are the days a combined system is under pressure.

    Twenty combined sewer overflows were still operational at the end of 2018, ten on Harbor Brook and nine on Onondaga Creek, and every discharge has to be made public within four hours of discovery. A backup that lines up with a reported event is a different argument from one that does not.

  • Do I need a backwater valve?

    The code answers it with a measurement rather than an opinion. Section P3008.1 of the New York residential code requires a backwater valve where the flood level rims of plumbing fixtures are below the elevation of the manhole cover of the next upstream manhole in the public sewer. Where fixtures sit above that elevation, the valve has to be a normally open type, and in all cases it must be installed so its working parts stay accessible. Two conditions come with it.

    WEP requires it to be inspected and cleaned regularly, and warns that while the valve is holding back a surcharge it is also stopping flow leaving the house, so it needs a household rule as well as a fitter.

  • Who pays for this?

    It depends which side of a line in the ground the fault sits on, and that is establishable. The county's plumbing requirements have sewer lateral repairs reconstructed to the curb line, and where an obstruction in the lateral cannot be cleared and lies under the street bed, the licensed plumbing contractor is to contact the City sewer department and demonstrate it rather than dig. Inside that line, the pipe is yours.

    Fayetteville, North Syracuse and East Syracuse all say so in identical words in their own codes: all costs and expense incident to the installation and connection of the building sewer are borne by the owner, who also indemnifies the village against loss.

  • Can I keep the carpet and the drywall?

    The federal position is that usually you cannot. The EPA states that where basements flood with sewage the damaged area must be thoroughly cleaned and disinfected, and that rugs, curtains, flooring, wallboard and upholstered furniture that contact sewage usually must be replaced. That is unwelcome and it is also the cheaper answer, because the alternative is paying to dry material that has to come out anyway.

    Photograph everything before it moves, and note the time the backup started, because that timestamp is what lines your event up with any reported system discharge.

Find the lowest slow drain

Find the lowest slow fixture, then follow the pipe.

  1. Upstairs sink or tub
    Only this one slow? The clog is in its own branch.
  2. First floor toilet or sink
    Slow with the ones above it? Look at the line they share.
  3. This job lives here
    Basement floor drain or laundry tub
    Lowest fixture, so it shows trouble first.
  4. Cleanout
    The access point where a cable or camera goes in.
  5. Lateral under the yard
    Roots and grease collect in this run to the curb.
  6. Curb line
    Yours above the curb line. Public below it.
  7. Street sewer
    Public. The City or the County answers for it.

Source: County plumbing requirements, section 5.3 A.3

What is coming up, and where it is coming from

A sewer backup is wastewater returning into the house through the lowest opening it can find, usually a basement floor drain, a laundry tub or a first floor toilet. The first job is to get the line open and the house draining. The second is to work out which of two completely different things happened, because they have different answers and different owners.

What it covers

  • Opening a blocked lateral so the house drains again
  • Establishing whether the event was a private blockage or a surcharge in the public system
  • Backwater valve installation, and the code test for whether the house needs one at all
  • Plugs and one-way devices for a basement floor drain that connects to the sanitary sewer
  • Finding sump pumps, roof drains and gutters wrongly connected into the sanitary line
  • Removing or redirecting a basement sewer connection the house does not need
  • Sump and effluent pump work where a basement has no gravity route out
  • Recording what happened, including the public timestamp on any overflow the system reported

Where it stops

Either the private lateral is blocked, in which case the water is yours and it stops when the pipe is opened, or the public system is surcharged, in which case it is arriving from the street and nothing done inside the house will hold it back while the surcharge lasts.

Onondaga County WEP names three causes of a basement backup: a blockage in the sewer line, inflow during heavy rainfall overwhelming the system, and tree roots infiltrating the pipe. Settling which one it was, on the day, is what stops it happening again next spring.

A round cast iron floor drain set into a painted basement slab, its grate darkened with age and a faint tide line of dried silt around it

What to do now, and the order the rest runs in

  1. Stop putting water into the line

    No dishwasher, no washing machine, no showers, no flushing. Everything that goes down while the line is blocked comes back up in the same place. This applies just as much in a house that already has a backwater valve, because WEP's own warning is that while the valve is holding back a surcharge it is also stopping flow leaving the house.

  2. Stay out of the water

    Sewage is a health hazard and the federal guidance for a basement that has flooded with it is cleaning and disinfection, not drying. If the water is anywhere near an outlet or an appliance, kill power to that area at the panel. Everything else waits until someone is there.

  3. Open the line

    A cable or a jetter through the cleanout, working the full diameter of the pipe rather than punching a channel through the middle of the obstruction. If the house drains the moment the lateral is opened, the water was yours and the blockage was the whole story.

  4. Find out whether it was your pipe or the system

    For a property in the Consolidated Sanitary District, the county inspects the public side, from the cleanout in your yard out to the road, with no direct charge for the visit. For a City of Syracuse address the same call goes to the City Department of Public Works. And if the backup coincided with heavy rain there is a public record to check: New York's Sewage Pollution Right to Know Act requires a discharge of untreated or partially treated sewage, a combined sewer overflow included, to be reported to the state and the local health department within two hours of discovery and made public within four.

  5. Put a camera down the line

    Once it is flowing, the camera says whether this was a one off or a pipe with a reason to do it again: an open joint, roots already back, a belly holding water, or a section that has lost its shape. That is the difference between a bill and a plan.

  6. Clean and disinfect, and accept what has to go

    The federal list of what usually has to be replaced after contact with sewage is rugs, curtains, flooring, wallboard and upholstered furniture. Deciding that in week one costs less than deciding it after a month of smell, and it is the part homeowners most often try to save and least often succeed at.

  7. Decide what stops the next one

    The county's prevention list, in its own order: keep fats, oils, grease and wipes out of the drain, check for sump pumps, roof drains and gutters wrongly connected to the sanitary sewer, eliminate or redirect an unneeded basement sewer connection, plug or fit a one-way device to a basement floor drain, and have a licensed plumber install a backwater valve, which then has to be inspected and cleaned regularly. The code adds one more condition worth holding the installer to: the valve has to go in so its working parts stay accessible.

A cast iron manhole cover set flush in the asphalt of a quiet residential street, the road patched and slightly sunken around its rim

When this is not the right job

  • If the water is clear and rising through the floor rather than out of a drain, this is surface water or groundwater and not a sewer problem at all. On some streets here that is already on the record. The Village of East Syracuse annex to the county hazard plan states that some village streets have no storm sewers at all, and lists Hartwell Avenue and East Second Street among the locations consistently affected.
  • If the property is in the Consolidated Sanitary District, have the county look at the public half before you pay anyone. WEP covers the stretch from the cleanout or vent pipe in your yard to the public sewer under the road. The visit carries no direct charge, and the homeowner does not need to be present. A City of Syracuse address calls the City Department of Public Works for the same thing, and an address outside the district calls its own town or village.
  • If it happened during a storm, check the public record before assuming your pipe failed. Every discharge of untreated or partially treated sewage in this state, a combined sewer overflow included, has to be reported to the Department of Environmental Conservation and the local health department within two hours and made public within four. Twenty combined sewer overflows in this county were still operational at the end of 2018, ten of them on Harbor Brook and nine on Onondaga Creek.
  • If the basement only takes water during a March thaw and never in a summer downpour, a sewer contractor is probably the wrong call. Over ten feet of snow melts into this drainage system every year, most of it in a few thaws, and on frozen ground almost all of it arrives at the surface at once.
  • If the address is outside the Consolidated Sanitary District, the county line will not cover it. The Village of Skaneateles runs its own sewer system and treatment plant and has its own service line, and the county's own warning is that being inside the district does not by itself mean a given property is served by public sewer.
The inside of an old sewer pipe looking down its length, with a fine mat of pale tree roots pushing through the wall and shallow water standing in the invert

What decides a backup job

Getting the line open is the same everywhere. What happens next depends almost entirely on where the water came from, and these are the things that answer it.

  • Whether it happened in the rain. It is the fastest way to separate a private blockage from a system event.
  • Which municipality the house stands in. WEP states that in Onondaga County the City of Syracuse has a combined sewer system, sewage and stormwater in one pipe, while the other municipalities have separate storm and sanitary systems.
  • How low the basement fixtures sit. There is a code test and it is a comparison of two elevations, not a matter of opinion.
  • Whether anything on the property is feeding stormwater into the sanitary line. WEP's prevention list starts with checking for sump pumps, roof drains and gutters wrongly connected to the sanitary sewer, and the EPA names those connections among the causes of overflows.
  • The time of year. In an average year Syracuse gets 123.8 inches of snow on top of its rainfall, and the ground surface crosses freezing in both directions on roughly 84 days.
  • What the water touched. Federal advice on this is not to dry it out.
  • Whether the address sits on a pumped basin. North Syracuse, a large section of the Town of Clay and part of Cicero drain north to the Oak Orchard plant through gravity sewers and pumping stations, and northern Cicero drains instead to Brewerton through a chain of pump stations.
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Drain Cleaning Syracuse · (315) 640-3590

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Tell us what is backing up, and where

That, plus whether it is raining, is most of the triage done.